RESTAURANT  NAME

Location:

Visit Information	Response	Points Available	Points Awarded
1.Dollar Amount Spent Include Tip:
2.Day of Week:
3.Date of Visit    /   /    To    /   / :
4.Time of Visit:
5.Business Volume:
6.Transaction / Receipt #:
7.Servers Name (or description)

Telephone	Response	Points Available	Points Awarded
1.Was the telephone answered promptly and professionally?
2.Was the telephone answered in a friendly and enthusiastic manner?
3.Were all of your questions answered accurately?

Facility	Response	Points Available	Points Awarded
1.Did the exterior of the restaurant appear clean and well maintained?
2.Did the interior of the restaurant appear clean and well maintained?
3.Were the restrooms clean and well stocked?
4.Was the table top, menus, silverware and fixtures clean?

Host	Response	Points Available	Points Awarded
1.Were you greeted promptly upon entering?
2.Were you given a proper welcoming greeting?
3.Were you offered a seating preference?
4.If there was a wait, were you quoted a waiting time?
5.If quoted a waiting time, was it accurate within 5 min?
6.If not how long was the quote off in minutes:
7.Did the greeting host seem genuinely friendly and make good eye contact with you?
8.Were you offered a proper greeting upon leaving the restaurant?
9.Did the host that seated you ask you to follow?
10.Were you graciously seated?
11.Did the seating host appear genuinely friendly and make good eye contact with you?
12.Were you informed of who your server would be?

Service	Response	Points Available	Points Awarded
1.Were you greeted promptly by your server?
2.Did your server suggest a specific drink or appetizer?
3.Were your beverages served promptly?
4.Did your server mention the daily special?
5.Did your server have good menu knowledge?
6.Was your order taken in a timely manner after being seated?
7.Were there appetizer/bread plates available?
8.Were the correct food and drink items delivered?
9.Did your server check back within three minutes?
10.Did your server offer you additional beverages in a timely manner?
11.Did your server anticipate your needs?
12.Did your server honor your request on a timely basis?
13.Was your table manicured in a timely manner?
14.Were you offered dessert or coffee?
15.Was your check accurate and delivered promptly?
16.Did you receive genuinely friendly service?

Food	Response	Points Available	Points Awarded
1.Was the hot food hot/cold food cold?
2.Did all food meet your expectations?
3.Was all food served promptly?

Runners	Response	Points Available	Points Awarded
1.Did the food runner appear genuinely friendly?
2.Did the food runner contribute to the manicure of your table?
3.Did the runner honor your requests on a timely basis?

Management	Response	Points Available	Points Awarded
1.Based on this visit would you return to this location
2.Would you recommend this location?

Evaluation Information	Response	Points Available	Points Awarded
1.Greeting Host (name or description):
2.Seating Host (name or description):
3.Bartenders (names or descriptions) if applicable:
4.Server (name or description)
5.Food Runner(s) (name(s) or descriptions)
6.Food & Drink items ordered:
7.Was the manager visible and interacting with guests?
8.Did anyone recognize you by name or try to learn your name?
9.If you asked to take some of your food with you, was it packaged by a staff member in a positive manner?
10.Was the noise level comfortable?
11.Was the temperature comfortable?
12.How would you rate your overall visit?
Describe Visit